Shipping policy

We offer free shipping on ALL orders, no matter how big or small. We will do our best to dispatch your jewellery within 3 working days from the time you place your order (usually sooner if we can). Of course there may be times when this is not possible, but we will aim to let you know.

UK ORDERS

We use Royal Mail Special Delivery, which should arrive the day after dispatch (usually before 1pm).

INTERNATIONAL ORDERS

We use Royal Mail International Tracked & Signed. If this isn't available in your country, we will use International Tracked. Please make sure Royal Mail deliver to your country before placing an order. If you can't find this info, get in touch and we will help you. Similarly, if you do not want your shipment to require a signature, please email and let us know.

DHL Express is available upon request, for an additional fee. Get in touch and we will give you a quote.

INSURANCE

We have faith in our couriers but should something be confirmed by them as missing in transit, we've got you covered.

CUSTOMS, DUTIES & TARIFFS (not including USA)

International orders may be subject to fees. These are the responsibility of the customer, so we suggest you check local customs regulations before placing an order. We find this tool quite useful https://www.simplyduty.com/

Parcels refused or returned due to unpaid fees will not be refunded. Sadly, we cannot control any delays that may be caused by customs and are not able to get in touch with them to chase up orders.

USA CUSTOMS, DUTIES & TARIFFS

As of 29 August 2025, all orders sent from UK to USA will now be charged fees. Previously, a duty free allowance of $800 was in place. The blanket tariff rate for UK goods is 10% of the value of the shipment. Duties (separate to tariffs) should not apply to antique items over 100 years old but will apply to everything else. UK couriers have put a system in place for sellers to pay these fees up front, known as Postal Delivered Duties Paid (PDDP). For now, Bait & Duck will pay these fees and USA customers should not have to pay any additional fees upon receipt of their items. When checking out, please be sure to include both an email and telephone number as this is a requirement of PDDP. Sadly, we cannot control any delays that may be caused by customs.